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Під час здійснення регулярного нагляду за галузевою рекламною активністю аналітики Комісії виявили сторінку “компанії” «Центр Біржових Технологій», на якій громадянам пропонують послуги портфельного інвестування, а саме інвестування у портфель «Клервант», який сформований з акцій найбільших світових компаній і недооцінених активів.
Далі наводимо цитати з відповідної сторінки компанії «Центр Біржових Технологій», які можуть мати ознаки реклами та надання послуг на фондовому ринку, які здійснюються без відповідного дозволу Комісії:
«Повний пакет послуг, що надається Центром Біржових Технологій — надійний фундамент, на якому будується і буде розвиватися ваш бізнес: навчання, програмне забезпечення, торгова система, аналітична і технічна підтримка на всіх етапах, від відкриття рахунку до рішення призупинити або закрити торгівлю»;
«Клеревант» сформований фахівцями компанії ЦБТ — визнаними лідерами по портфельному інвестуванню в Україні. Важливо знати: на момент роботи портфеля ваші гроші знаходяться на рахунку європейського банку. Вони застраховані фондом гарантованого страхування і інвесторським компенсаційним фондом Європи»;
«Унікальність «Клеревант» полягає в надійності і інноваціях. Даний інвестиційний портфель поєднав в собі високу прибутковість акцій найбільших світових компаній і недооцінені активи. Можливість заробити від $ 5 000 до  $ 50 000 за декілька місяців. Вигода: максимальний дохід завдяки унікальній стратегії оцінки акцій та інших активів»;
«Центр Біржових Технологій — безумовний лідер за кількістю ВІП-клієнтів серед всіх українських компаній, які працюють на фінансових ринках».
Також аналітики Комісії виявили багато зовнішньої реклами проекту в м. Києві, роликів на радіо, банерів та реклами на багатьох інформаційних ресурсах у мережі інтернет. Як сказано на сайті проекту, “Центр Біржових Технологій” має розгалуджену мережу філій та представництв у багатьох містах України”.
З відкритих джерел Комісія також встановила, що послуги для забезпечення діяльності домену надаються компанією «OVH Hosting Oy», яка зареєстрована в Фінляндії, та використовує віртуальні приватні хмарні сервери (VPS), які забезпечують анонімність власників доменів.
На офіційний запит Комісії про надання інформації від ЦБТ відповідь так і не надійшла.
ISRAEL INVESTMENTS LTD
Сайт проекту «ISRAEL INVESTMENTS LTD» пропонує громадянам послуги портфельного інвестування та п’ять різних варіантів інвестиційних пакетів за ціною від $ 500 до $ 50 000, які “сформовані з  дорогоцінних металів, нафти, цінних паперів, криптовалют та стартапів”. Також на сторінці компанії зазначені такі послуги, як  управління інвестиційними портфелями, інвестування у різні види накопичувальних фондів та у біржові індексні облігації, надання інформаційно-аналітичних та брокерських послуг.
Далі наводимо цитати з відповідної сторінки компанії «ISRAEL INVESTMENTS LTD», які можуть мати ознаки реклами та надання послуг на фондовому ринку, які здійснюються без відповідного дозволу Комісії:
«Професіонали нашої компанії також можуть створити індивідуальний інвестиційний портфель, з урахуванням Ваших побажань. Він буде доповнений фінансовими інструментами, які допоможуть швидше досягти поставлених цілей. Щоб гроші почали працювати на Вас, покладайтеся на професіоналів!»;
«ІП надає стабільний щомісячний пасивний дохід. Придбати портфель дуже просто: вибираєте пакет, тиснете «інвестувати, заповнюєте просту форму зворотного зв’язку. Все, дуже просто, далі з Вами зв’яжеться наш фахівець. Він надасть повну консультацію і обговорить всі деталі обраного портфеля»;
«Інвестиційний портфель це – різні активи, об’єднані для досягнення певних фінансових цілей. ІП може складатися з золота, нерухомості, цінних паперів, опціонів. Israel Investments пропонує готові інвестиційні пакети, які будуть приносити прибуток незалежно від політичної чи ринкової ситуації. Портфелі доступні для громадян будь-яких країн».
Рекламу «ISRAEL INVESTMENTS LTD» аналітики виявили на багатьох популярних інформаційних ресурсах у мережі інтернет, у соціальних мережах. Відповідно до інформації з сайту, «ISRAEL INVESTMENTS LTD» має представництва в Ізраїлі, Англії, Італії, Швейцарії, та Україні.
Згідно з даними Єдиного державного реєстру юридичних осіб, фізичних осіб-підприємців та громадських формувань, офіційне представництво «ISRAEL INVESTMENTS LTD»  в Україні зареєстровано як юридична особа – ПП “ІФЛК “ІЗРАЇЛЬ ІНВЕСТМЕНС” (код за ЄДРПОУ 42620622).
Послуги забезпечення діяльності домену надаються компанією «101domain», яка зареєстрована в США, і також надає своїм клієнтам можливість приховати інформацію про них у загальнодоступних Інтернет джерелах.
На офіційний запит Комісії про надання інформації від проекту відповідь так і не надійшла.
Комісія констатує в обох випадках всі ознаки можливого зловживання на ринку фінансових послуг, що несе загрозу введення в оману громадян та втрати ними значних коштів. НКЦПФР вживає всіх законних заходів щоб мінімізувати потенційно протиправну діяльність та попереджає інвесторів про ризики втрати грошей.

Esperio Review – Some Facts About This Offshore Fraud
INBROKERS REVIEWS, FOREX SCAMSTAG:FOREX SCAM, SCAM REVIEW0
Forex and CFD trading is a very specific industry. It can be very risky, therefore we are always looking for reliable and trusted companies. If you were hoping that Esperio broker is the one, you were wrong.

A company that doesn’t have a license and has a fake virtual address is not the one we should trust. They are based officially in St.Vincent and Grenadines, but in reality, it is most probably different. Since on the same address, we managed to find many different scamming companies. Let’s take a look at this Esperio review for more info.

Furthermore, we highly recommend that you avoid the scam brokers Vital Markets, Sky Gold Market, and DamkoNet.

Broker status: Unregulated Broker
Regulated by: Unlicensed Scam Brokerage
Scammers Websites: Esperio.org
Blacklisted as a Scam by: NSSMC
Owned by: OFG Gap. LTD
Headquarters Country: St. Vincent and Grenadines
Foundation year: 2021
Supported Platforms: MT4/MT5
Minimum Deposit: 1$
Cryptocurrencies: Yes – BTC, ETH, XRP
Types of Assets: Forex, Commodities, Indices, Shares, Cryptocurrencies
Maximum Leverage: 1:1000
Free Demo Account: No
Accepts US clients: No
report a scam.
Esperio Is a Non – Licensed Fraud Broker?
Financial Services Authority from St. Vincent and Grenadines already stated that they are unauthorized to provide licenses for Forex and CFD trading. Therefore, that country doesn’t have legal supervision.

If you take a look at the countries that Esperio is operating in, you will see that they don’t have any other licensing.

Since they are scamming traders from Italy, the UK, Germany, Poland, and more, you would expect them to have FCA or BaFin regulations. As you could guess, they don’t.

High leverages, bonuses and cryptocurrencies. Everything that is not regulated is available with Esperio broker. That being said, you don’t want to deal with something when you don’t know the terms.

Arguments For Trading With a Licensed Broker
Since we checked the database of Tier 1 regulators ( FCA, BaFin and ASIC ) and found nothing, we can confirm that this is a complete scam. These Tier 1 regulators are offering stability and security to clients.

You know that your funds are at any point in time protected and that nobody can scam you. Any terms and conditions are strictly controlled by the regulator.

Warnings From Financial Regulators
Esperio Warnings From Financial Regulators
Ukrainian regulatory body NSSMC has issued a warning against Esperio broker. That happened in August 2022. It’s just a matter of time before other countries will add their warnings against this broker.

That’s a time when these brokers vanish and just do a rebranding with the same principle. Be careful.

Does Esperio Offer MetaTrader 5?
Besides MT4, an industry standard, they offer as well MT5 trading platform. It has higher functionality and a variety of trading tools available. Starting from social trading, advanced EA trading tools and indicators and many more.

This is the only thing we could give credit for to the company in this Esperio review.

What Financial Instruments Does Esperio Include?
Financial classes like in many other companies are available. So, if you go with a regulated company, you are not missing anything. Those classes are:

Forex                       USD/JPY, EUR/NZD, USD/CAD
Indices                     DAX30, FTSE100, BE20
Commodities           crude oil, platinum, gold
Shares                     BMW, Tesla, Visa
Cryptocurrencies    ETH, BTC, BNB
Like with any CFD trading company, especially non-regulated, you should be extremely careful. Leverages are mostly higher than allowed in regulated companies.

Areas Of Esperio
The list of countries they are reaching out to is quite big. Yet, there are most probably many more unconfirmed. Countries, they are scamming traders from, are:

UK
Italy
Germany
Poland
Serbia
Netherlands
Romania
Even Esperio reviews are saying the same thing. People over and over losing money with them and not being able to withdraw their profits.

Esperio And The Types Of Accounts Offered
The company offers 4 different account types:

Esperio Standard
Esperio Cent
Esperio Invest
Esperio MT4 ECN
For any account mentioned above you get certain benefits. Spreads, commissions, overnight swaps and bonuses are the fields they are changing to lure you into their net. As for the minimum requirement, for any account, it is 1$.

You already know that nothing is for free. So, when you invest your first dollar, expect to be asked for more.

Esperio Offers Free Demo Accounts?
The company doesn’t offer a demo account. However, it is not needed since the minimum investment is only 1$. But, if you want to keep your information private, a demo account sounds like a good option here.

Nobody wants to disclose personal information and banking information to a fraudulent company.

Esperio Deposit and Withdrawal Policies
As a payment option, Esperio offers Visa/Mastercards, bank transfers and cryptocurrency transfers. Some of the systems are charging a commission as well. Detailed conditions are only available if you register.

Withdrawing the funds is going to be trouble. We checked other Esperio reviews and we found that people were unable to get any of the funds back. Most of the time the broker is asking you to pay some additional fees before funds are released.

Of course, if you fall for that story, they know they extracted everything from you. And you never hear back again from them.

Esperio Terms and Conditions
If the company is offering leverages up to 1:1000 you know they can’t have regulations. The reason for that is that regulatory bodies don’t allow it higher than 1:30.

Another speculative thing about this broker are bonuses that they are offering. This is as well not allowed according to regulations. To sum it up, any of your funds won’t be safe here no matter what advertisement they put out.

Esperio Broker Scammed You? – Please Tell Us Your Story
We like to hear our clients’ stories. That way, we can find out if the broker has implemented something new in their tactics. As well, as that way you can protect other people from being scammed.

In the case that it was you, don’t be ashamed. It can happen to anyone. Yet there is a solution. A chargeback works like a charm. Don’t waste any more time and reach our experts for the first step!

What Is the Chargeback Procedure?
This is a money reversal procedure. Your bank knows where the money is going. If you request it at the right time, you can get your funds back. Get in touch today to see how!

What Is Esperio?
Esperio broker is a non-licensed offshore company. They operate from St. Vincent and Grenadines, allegedly.

Is Esperio a scam Broker?
If the regulatory body of some country is issuing a warning, then you can say it for sure.

Is Esperio Available in the United States or the UK?
This broker only offers services to clients coming from the UK, but not US.

Does Esperio Offer a Demo Account?
Unfortunately, they don’t offer a demo account, just live accounts with a minimum deposit of 1$.

Get your money back from a scam

If you?ve been ripped off by scammers, get in touch and our team of experts will work to get your money back

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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support...
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t local talent good enough to provide the service needed by a company’s customers? Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?

By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs and responding to their questions. However, it’s also a way to instill loyalty and generate additional sales. To do so, an outsourcing company must have its support team available whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations. Given their many responsibilities, many startup founders accept that they can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world. At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality. Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business. Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding. To help executives focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their voices heard. If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing. Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service. Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies

We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware

Helpware started in 2015 with the initial goal of providing support to startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas. This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security. The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day one. Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms. Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs. This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing contracts. Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes

U.S.-based Sykes is one of the pioneers of the BPO industry. Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations. In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included in the top 2000 companies worldwide. At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy. Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.

3. Ascensos

Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance

With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support. It also offers back-office services such as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies. You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI

VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of today’s major global brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients. Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX

In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone. In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom

Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services. The company employs native English contact center agents with experience in multiple industries. Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.
8. Integra

Integra’s differentiator is its focus on training its workforce in customer psychology. This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries. It handles customer service duties over the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus

Telus International is one of the world’s leading digital CX innovators. In particular, it designs and produces next-generation digital solutions for brands all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center. It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects across its many host countries.
10. Arise

Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences. In addition, the Arise Platform helps companies lower expenses. As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients. This ensures they preserve the confidentiality of documents or files sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada. This means stable employment for the company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs? Perform the necessary research before settling on your choice. For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement. Do you need a customer support team focused on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing. However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try the best companies for customer service. These largest outsourcing companies not only supply the best talent, but also the best equipment and training to prepare them.

Отсутствие документов
Назваться брокером недостаточно. Esperio было бы неплохо еще получить официальное разрешение на свою деятельность. Но Сент-Винсент и Гренадины как раз предпочитают те посредники, которым не хочется думать о лицензиях. FSA (регулятор в этой юрисдикции) не выдает подобным онлайн дилинговым центрам лицензии. И вообще он не ведет никакого надзора за их деятельностью.

На главной странице регулятора так и написано, что внесение в реестр — это не гарантия хорошей репутации компании. Российский Центробанк, например, вообще заблокировал сайт Esperio и внес фирму в черный список.
Выводы
Esperio зарегистрирован в офшорной зоне Сент-Винсент и Гренадин, что означает отсутствие контроля со стороны государственных органов. Кроме того, у него нет лицензии на осуществление брокерской деятельности. Торговать на таких площадках не стоит. Это легко обернется потерей капитала.

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